Privacy Policy
Effective Date: 10 March 2025
At FlowHora, privacy, security, and compliance are fundamental to our platform. This Privacy Policy explains how we (“FlowHora”, “Company”, “we”, “our”, “us”) collect, use, process, and protect your personal data when you use our website (www.flowhora.com
) and our WhatsApp Business API automation services.
By accessing or using FlowHora, you agree to this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use our services.
1. Our Role
- FlowHora acts as a technology and infrastructure provider.
- We provide APIs, dashboards, and automation tools.
- We do not initiate, compose, or send messages on behalf of users.
- Users act as Data Controllers for their customer data.
- FlowHora acts as a Data Processor, strictly based on user instructions.
2. Information We Collect
2.1 Account & Business Information
We collect:
- Name, email address, phone number
- WhatsApp number
- Business name and KYC documents
- Billing, payment, and tax details
2.2 Technical & Platform Data
Automatically collected for security and performance:
- IP address and device information
- Browser type and session data
- Login history and access logs
- API usage, error logs, and diagnostics
2.3 End-Customer Data
- Users are responsible for collecting customer data legally.
- Users must obtain proper opt-in consent before messaging.
- FlowHora does not access or store message content, except temporarily for debugging (if permitted).
2.4 WhatsApp API Metadata
We may collect:
- Template usage and approval status
- Delivery reports and analytics
- Phone number quality ratings
-Account activity events
3. How We Use Data
We use data only to:
- Provide and improve our services
- Verify accounts and businesses
- Ensure platform security and prevent fraud
- Comply with Meta WhatsApp policies
- Offer customer support
- Process billing and subscriptions
- Perform analytics and system monitoring
- Comply with legal obligations
🚫 We do NOT sell, rent, or use your data for advertising.
4. Data Ownership & Control
- Users retain full ownership of their data
- FlowHora processes data only to deliver services
- We do not access customer data without authorization or legal requirement
5. What We Do NOT Do
FlowHora strictly follows data-minimization:
- ❌ No selling of personal data-
- ❌ No reading or storing message content
- ❌ No unauthorized data sharing
- ❌ No external tracking outside platform
- ❌ No campaign creation on behalf of users
6. Data Sharing
We may share data only with:
- Meta Platforms (WhatsApp Business API operations)
- Cloud and hosting providers
- Payment gateways integrated on our website
- Security and fraud prevention partners
- Government authorities (when legally required)
All partners operate under strict confidentiality agreements.
7. Security Measures
We implement strong security controls:
- 256-bit encryption
- SSL/TLS secure communication
- Firewalls and intrusion detection systems
- DDoS protection and API rate limiting
- Encrypted backups
- Role-based access control
- Regular security audits
⚠️ Users are responsible for protecting their login credentials and API keys.
8. Data Retention
We retain data only as necessary:
- API logs: up to 90 days
- Access logs: up to 180 days
- Billing records: up to 7 years
- Debug data: deleted within 7 days
Retention may extend if required by law.
9. Your Rights
As per applicable laws (including DPDP Act 2023 and IT Act 2000), you may:
- Access your data
- Request corrections
- Request deletion (where applicable)
- Withdraw consent
- Request data portability
-File complaints
10. User Responsibilities
Users must:
- Follow WhatsApp & Meta policies
- Use only consent-based data
- Avoid spam, fraud, or illegal content
- Not use scraped or purchased databases
- Maintain accurate business details
FlowHora is not liable for violations caused by user actions.
11. Cookies & Tracking
We use cookies to:
- Maintain login sessions
- Improve user experience
- Analyze platform usage
You may disable cookies via browser settings, but some features may not function properly.
12. Data Deletion
- You may request account deletion anytime
- Some data may be retained for legal or security purposes
- Once deleted, account access is permanently removed
13. Policy Updates
- We may update this Privacy Policy periodically.
- Changes will be posted with a revised effective date.
- Continued use of FlowHora means acceptance of updates.
14. Contact & Grievance Officer
For privacy-related concerns:
📧 Email: info@flowhora.com
15. Legal Alignment
- This Privacy Policy is part of FlowHora’s Terms & Conditions
- In case of conflict, Terms & Conditions will prevail
- All liability limitations apply to data processing activities