Effective Date: 21-Jan-2026
1. Introduction
Welcome to FlowHora ("FlowHora," "we," "our," or "us").
These Terms & Conditions ("Terms") govern your access to and use of our website, software, applications, platforms, products, and services (collectively, the "Services").
By accessing, registering for, purchasing, or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not access or use our Services.
These Terms apply to all users, customers, businesses, organizations, and other entities using our Services.
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2. Eligibility
You must have the legal capacity to enter into a binding agreement under applicable law to use our Services.
If you are using our Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
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3. Account Registration
Some features of our Services may require you to create an account.
You agree to:
• Provide accurate, complete, and current information.
• Keep your account information updated.
• Maintain the confidentiality of your login credentials.
• Be responsible for all activities conducted through your account.
• Immediately notify us of any unauthorized access or suspected security breach.
You are responsible for maintaining the security of your account and credentials. FlowHora will not be responsible for losses resulting from your failure to protect your account information.
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4. SaaS Services and Subscription
FlowHora provides software-as-a-service ("SaaS") solutions that may include software platforms, communication tools, automation features, dashboards, APIs, integrations, storage, hosting, and related services.
Depending on the selected plan:
• Access may be provided on a monthly, yearly, or other subscription basis.
• Subscription fees and included features will be described at the time of purchase.
• Features, usage limits, and service availability may vary by plan.
• We may introduce, modify, or discontinue certain features from time to time.
• Subscription access is generally limited to the subscription period and plan purchased.
Unless otherwise stated, subscriptions automatically renew at the end of each billing period until cancelled.
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5. Fees and Payments
You agree to pay all applicable fees associated with the Services selected by you.
Fees may include:
• Subscription charges.
• Usage-based charges.
• Setup or onboarding fees.
• Add-on services.
• Additional service or implementation charges.
All prices are displayed in the applicable currency and may be subject to applicable taxes, duties, or government charges.
You authorize FlowHora and its payment service providers to charge the applicable payment method for recurring subscription fees or other authorized charges.
If a payment fails, we may suspend or restrict access to the Services until the outstanding amount is paid.
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6. Subscription Cancellation
You may cancel your subscription according to the cancellation options available through your account or by contacting us.
Unless otherwise stated:
• Cancellation will stop future subscription renewals.
• Your access may continue until the end of the current billing period.
• Cancellation does not automatically entitle you to a refund for the unused portion of the current billing period.
• Any refund request will be handled in accordance with our Refund & Cancellation Policy.
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7. Refunds
Refunds are governed by our Refund & Cancellation Policy.
Unless otherwise required by applicable law, fees paid for activated, delivered, accessed, or partially used Services may be non-refundable.
For complete information regarding cancellations and refunds, please review our Refund & Cancellation Policy.
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8. Acceptable Use
You agree to use our Services only for lawful and legitimate purposes.
You must not:
• Violate any applicable law, regulation, or third-party rights.
• Use the Services for fraud, scams, spam, abuse, or unlawful activities.
• Attempt to gain unauthorized access to our systems or other user accounts.
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of our Services.
• Interfere with or disrupt the security, performance, or operation of our Services.
• Upload viruses, malware, harmful code, or other malicious content.
• Use the Services to distribute illegal, abusive, threatening, defamatory, or fraudulent content.
• Circumvent usage limits, security controls, or technical restrictions.
• Use the Services in a manner that may damage our reputation or systems.
We reserve the right to investigate suspected violations and take appropriate action.
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9. User Content and Data
You may provide, upload, transmit, store, or process information, data, messages, files, media, or other content through our Services ("User Content").
You retain ownership of your User Content.
By using our Services, you grant FlowHora a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and otherwise use User Content solely as necessary to provide, operate, maintain, secure, and improve the Services.
You are solely responsible for:
• The legality and accuracy of your User Content.
• Obtaining all required permissions, consents, and authorizations.
• Ensuring that your use of the Services complies with applicable laws.
• Ensuring that your content does not violate the rights of others.
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10. Privacy and Data Protection
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, process, and protect personal information.
By using our Services, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable data protection laws.
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11. Third-Party Services and Integrations
Our Services may integrate with or depend on third-party services, platforms, APIs, payment providers, hosting providers, communication providers, or other external services.
Your use of third-party services may be subject to the terms and policies of those third parties.
FlowHora is not responsible for:
• Third-party services or platforms.
• Changes to third-party APIs or policies.
• Third-party outages or service interruptions.
• Third-party account restrictions or suspensions.
• Third-party approval, verification, or policy decisions.
If a third-party service is required for certain features, the availability of those features may depend on the continued availability and functionality of that third-party service.
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12. Communication and Messaging Compliance
If our Services are used for communication, messaging, email, SMS, WhatsApp, or other communications, you are responsible for complying with all applicable laws, regulations, platform policies, and consent requirements.
You must not use our Services to send:
• Unsolicited or unlawful communications.
• Spam or fraudulent messages.
• Misleading or deceptive content.
• Content that violates applicable communication laws.
• Content that violates the policies of third-party communication platforms.
You are responsible for obtaining all necessary consent from recipients and maintaining appropriate records where required.
FlowHora may restrict or suspend accounts that violate applicable laws, third-party platform policies, or our acceptable use requirements.
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13. Intellectual Property
All rights, title, and interest in and to the Services, including software, technology, designs, interfaces, trademarks, logos, content, documentation, and related materials, are owned by or licensed to FlowHora.
Except as expressly permitted under these Terms, you may not:
• Copy, reproduce, modify, or distribute our Services.
• Sell, resell, sublicense, or commercially exploit our Services without authorization.
• Create derivative works based on our Services.
• Use our trademarks or branding without prior written permission.
Nothing in these Terms transfers ownership of our intellectual property to you.
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14. Feedback
If you provide suggestions, ideas, recommendations, or feedback regarding our Services, you agree that we may use such feedback without restriction or compensation to you.
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15. Service Availability
We aim to provide reliable and continuous access to our Services. However, we do not guarantee that the Services will always be:
• Available without interruption.
• Free from errors or defects.
• Completely secure.
• Compatible with every device or system.
• Available at all times or in all locations.
The Services may occasionally be unavailable due to maintenance, upgrades, technical issues, security incidents, internet failures, or circumstances beyond our reasonable control.
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16. Modifications to the Services
We may modify, improve, update, suspend, or discontinue any part of the Services from time to time.
Changes may include:
• Adding or removing features.
• Modifying usage limits.
• Updating pricing or plans.
• Changing technical requirements.
• Improving security or performance.
Where required by applicable law, we will provide appropriate notice of material changes.
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17. Suspension and Termination
We may suspend or terminate your access to the Services if:
• You violate these Terms.
• Your account is used for illegal or fraudulent activities.
• Your payment obligations remain unpaid.
• Your use creates security, legal, or operational risks.
• Required by law or a third-party platform.
• You misuse or abuse the Services.
You may stop using the Services at any time.
Upon termination:
• Your right to access the Services may end.
• Outstanding payment obligations may remain payable.
• Certain provisions of these Terms may continue to apply.
We may retain or delete account information and User Content in accordance with our policies and applicable legal requirements.
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18. Disclaimers
To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
FlowHora makes no warranties, express or implied, regarding:
• The uninterrupted availability of the Services.
• The accuracy or completeness of information.
• Specific business results or outcomes.
• Compatibility with all systems or third-party services.
• The availability or continued operation of third-party platforms.
You use the Services at your own risk.
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19. Limitation of Liability
To the maximum extent permitted by applicable law, FlowHora and its officers, directors, employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, data, or goodwill arising from or related to your use of the Services.
To the extent permitted by applicable law, our total liability for claims arising from the Services shall be limited to the amount paid by you to FlowHora for the Services during the applicable period preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
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20. Indemnification
You agree to defend, indemnify, and hold harmless FlowHora, its affiliates, officers, directors, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:
• Your use or misuse of the Services.
• Your violation of these Terms.
• Your violation of applicable laws.
• Your User Content.
• Your violation of third-party rights.
• Your breach of any representation or obligation under these Terms.
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21. Confidentiality
Each party may receive confidential information from the other party in connection with the Services.
Each party agrees to use reasonable care to protect confidential information and not disclose it to unauthorized third parties, except where disclosure is required by law or necessary to provide the Services.
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22. Force Majeure
FlowHora shall not be responsible for delays or failures caused by events beyond our reasonable control, including:
• Natural disasters.
• Acts of government.
• War or civil unrest.
• Internet or telecommunications failures.
• Cyberattacks.
• Power outages.
• Third-party service failures.
• Labor disputes.
• Other events beyond our reasonable control.
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23. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith communication between the parties.
If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, unless otherwise required by applicable law.
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24. Changes to These Terms
We may update or modify these Terms from time to time.
Any changes will be posted on this page with an updated Effective Date.
Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.
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25. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
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26. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Cancellation Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and FlowHora regarding your use of the Services.
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27. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
FlowHora
Contact Person: Mr. Shyam Sah
Email: info@flowhora.com
Phone: +91-8287258542
Website: www.flowhora.com