Last Updated: 13 August 2025
1. Overview
This page explains how you can request the deletion of your personal data that FlowHora stores in connection with our services, including WhatsApp Business API, communication platform services, website, and related applications.
We respect your right to control your personal information and are committed to complying with applicable data protection laws and industry standards.
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2. What Data We Store
Depending on your use of our services, we may store:
• Name
• Email address
• Phone number
• Business information
• WhatsApp Business Account details
• Facebook or Meta Business identifiers
• Contact lists uploaded by you
• Message history exchanged through the platform
• User account information
• Billing and transaction records
• System logs and usage data
• Support and communication records
This information is collected solely to provide, maintain, improve, and support our services.
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3. How to Request Data Deletion
You may request the deletion of your personal data using either of the following methods:
Option 1: Email Request
Send an email to info@flowhora.com with the subject line:
"Data Deletion Request"
Please send the request from the email address associated with your account whenever possible.
Option 2: Account Request
If your account includes a self-service deletion feature:
1. Log in to your FlowHora account.
2. Navigate to Settings → Account Settings.
3. Select Delete My Account / Delete My Data.
4. Follow the on-screen instructions to confirm your request.
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4. Identity Verification
To protect your privacy and prevent unauthorized deletion requests, we may require verification of your identity.
Please include the following information in your request:
• Full Name
• Registered Email Address
• Registered Phone Number
• Company Name (if applicable)
Additional verification may be requested where necessary.
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5. What Happens After Your Request
Once your identity has been verified:
• Your personal data will be removed from our active systems within 30 days.
• Associated account access may be permanently disabled.
• Data stored in encrypted backups will be deleted according to our regular backup retention schedule.
• Certain information may be retained if required by law, regulatory obligations, taxation requirements, dispute resolution, fraud prevention, security investigations, or enforcement of legal agreements.
Any retained information will be kept only for the period required by applicable law.
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6. Deletion Confirmation
After your request has been processed, we will send a confirmation email to your registered email address.
If you do not receive a response within 7 business days, please contact us again at:
info@flowhora.com
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7. Third-Party Platforms
Certain services provided by FlowHora may integrate with third-party platforms such as Meta (Facebook and WhatsApp).
Deletion of data stored directly by such third-party platforms may be subject to their respective privacy policies and procedures. Users may need to manage or delete certain information directly through those platforms.
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8. Contact Us
If you have any questions regarding data deletion, privacy, or your personal information, please contact us:
FlowHora
Email: info@flowhora.com
Phone: +91-8287258542
Website: https://www.flowhora.com